Head of Contract Support

Salary up to GBP70,000 (inc' car allowance of GBP5,800)

National role (based out of offices for 1st 12 months )

Working with a leading FM service provider on one of their high profile Built Estate facilities maintenance contracts for the Ministry of Defence. Contracts being awarded at the end of 2020.
I am seeking candidates who may fill the important roles in the team that will both and deliver these works.

Relevant Skills and Experience:

??? MBA/ accredited manager
??? Experience leading multidisciplinary FM outsourced services operations
??? Excellent people management and communication skills, with broad business acumen
??? A strong appreciation of contract quality and performance management

Summary of Role:
The role of the Head of Contract Support is to lead all aspects of the contract support functions that underpin the operational and commercial Core and Billable Works delivery teams.
This includes managing the interfaces and cross functional needs ensuring alignment with Contract requirements and safeguarding the contract functional service delivery meets the internal requirements and protocols set out by the wider business.
To provide and demonstrate consistency of performance and service across all work streams and geographical aspects of the contract.
To support the contract Senior Management Team in the customer relationship interface with the Client and key stakeholders.
To manage the budget and associated commercial and performance risk associated with the work streams.

Tasks & Responsibilities:
* Responsible for leading and managing multidisciplinary outsourced service operations including:
o Safety, Health, Environmental, Fire Service and Engineers
o and System
o IT and Data teams
o Asset Management
o Human Resources including recruitment and training
o Quality Management
o Performance Management and Reporting
o and transition activities
* Creates an environment in which safety is the first priority and all parties are encouraged to participate, including establishing systems and procedures to maintain a safe working environment.
* Create a collaborative working environment whole contract team.
* Development and innovative practices and culture to ensure the contract continuously challenges the delivery of its service
* Understanding the wider framework of the sector developing relationships with peers and competitors to share good practice
* Champion the development, introduction and use of digital tools to support the business functions and operational delivery
* Effective of contract support centre and development of standard operations to support service delivery team.
* Part of the Senior Management team developing contract strategy that delivers sustainable and profitable operations with collaborative and effective Client and stakeholder relationships.
Interested? Contact (url removed)

Your expert recruitment consultant is Deborah Longstaff, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy