Senior Billing & Collections Manager

Sharp Consultancy are currently recruiting on behalf of the world’s leading provider of immigration services. This fantastic organisation now operate in more than 50 countries and help people in 170 different countries. Since the company’s birth in 1951 it has always strived to expand and improve its practices and it can now proudly call itself an industry leader on the world stage.

The Sheffield office are currently recruiting for a Senior Billing & Collections Manager to oversee the team of approximately 35 members although only 3-4 of those will report to you directly. The role will see you responsible for the billing and collections of the EMEA region and heavily involved in the strategic and tactical operation of the group including; invoice creation and delivery, ensuring client SLA’s are met, maintaining accuracy across the entire process, and ensuring collection of amounts due in line with the Firm’s agreed payment terms.

The growth of the team in recent years has seen improved focus to deliver on agreed SLA’s & KPI’s, but to also drive innovation to improve & streamline processes. Most recently the team have also been at the forefront of innovative ways to improve cycle’s times and process flows.

Job Description

• Oversee and monitor the effectiveness of client billing, WIP management, collection and initiate improvements to enhance the quality of service.
• Review unbilled disbursements account balances on a monthly basis and investigate any significant movements.
• Review monthly bad debt provision and agree next steps in advance of ledger close to ensure it is appropriate.
• Client focus & relationship management
• Develop and maintain relationships with senior finance contacts at these key clients to ensure prompt and efficient processing of bills and collection of cash.
• Develop close relationships with client services teams across the network.

The ideal candidate will be able to…

• Monitor and drive enhancements to operational performance.
• Work closely with internal staff to support customer requirements.
• Focus on customer satisfaction.
• Manage billing issues from start to resolution.
• Manage collections processes and resolution of past due invoices and issues.
• Respond to billing questions and assist with historical data analysis.
• Analyse billing KPI’s; including team performance, operational SLA’s, collection and bad debt management, cancellation trends, daily and monthly billing.
• Work as part of a team and have project management experience and ability to manage multiple projects.
• Show strong knowledge of billing systems and management of invoicing cycles.
• Recognise problems that impact ability to run monthly billing processes, identify the problems and work towards resolution.
• Listen to customer questions, provide appropriate response and follow up on action items.
• Work independently in a fast-paced environment and excellent attention to detail.
• Prioritise and complete assignments and tasks in a timely manner.
• Tolerate dealing with upset or frustrated individuals.
• Drive continual automation and measurement against critical metrics for our billing processes.

This rare opportunity will attract a number of candidates. The salary and benefits package are extremely competitive and holidays improve with length of service as well. If you would like to be considered for this opportunity then please apply as soon as you can to ensure you do not miss the closing date. If you would like to contact me regarding further details of the role then please also feel free to email me on jamesreed@sharpconsultancy.com.

Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within seven days please note that on this occasion your application has not been successful.

Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 25 years’ experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function, from finance administrators through to senior Finance Director appointments. Please visit our website for more information on accountancy jobs or accountancy recruitment; finance jobs or finance recruitment.