VP, Technical Operations - Building Technology

WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community, and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.
The Building Technology team's mission is to Empower WeWork and its Members with world-class technology infrastructure, support and services. We are building best-in-class systems to deliver technology infrastructure and IT services to our Members in an automated, elastic, and easy-to-consume way. The technology we build and manage has allowed WeWork to scale to 300+ buildings in 20+ countries and continues to be our competitive advantage as the company continues to grow. Ultimately our goal is to make technology as frictionless as possible for our Members so that they can focus on creating their life's work.
In this role you will lead the team responsible for the overall health and operational design of WeWork's Member-facing Building technology infrastructure. You will lead a matrixed, cross-functional, global Tier-1/2 support team responsible for supporting both our external Members and internal Infrastructure Engineering teams. You will provide overall leadership and technical direction to the global team across our entire products and services portfolio. You will help build best-in-class practices, tools, and systems aimed at delivering delightful Member experience.
Responsibilities:

Provide technical leadership to ensure all systems have reliability and uptime appropriate to Members' needs.
Partner and influence across business functions and product lines to inculcate an operations-first culture.
Be a trusted advisor to internal leaders by seeing the big picture and translating business strategies into actionable operational roadmaps and plans.
Interacts seamlessly with executive level management and business lines leading all aspects of escalation management to resolve complex support challenges.
Drive effective governance and engagement with partners and suppliers to ensure cost-effectiveness and timely deliverables.
Develop high performing teams through ongoing opportunities for professional development, mentorship, and coaching.
Be an inspirational leader who can attract and retain quality people globally to the organization and develop these individuals into a cohesive geographically distributed team.

Requirements

15+ years of relevant professional experience, with a minimum of 10 years in a leadership role responsible for leading global technology operations at either a best-in-class global company or high growth startup.
Strong customer relationship skills and ability to focus on multiple customer needs simultaneously.
Ability to manage and influence through persuasion, negotiation, and collaboration.
Strong commitment to success of customers.
Strong operational, analytical, problem solving and communication skills.
Team player that is self-motivated, collaborative, proactive, and compassionate.
Demonstrated desire for continuous learning and improvement.
Certifications such as Lean Six Sigma and Agile highly desirable.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.