IT Infrastructure Project Manager/Vendor Manager - Luxembourg - 6-mont

We are looking for an IT Infrastructure Project Manager/Vendor Manager who will coordinate all activities between our customer and the external vendor, who's in charge of the infrastructure management. Please find below the job description

TASKS

Request for Service (RFS) Management:

• Verifies that mandatory information prior to requesting RFS have been provided. This includes counterparts (contact, sponsors, customers), context (purpose, connection to existing program or initiatives), constraints (dependencies, deadlines), financial (funding, benefits), technical (Non functional requirements, impacted services, support and service models), impacts (if late, if not delivered), planning (expected start/end/GO live) and risk information that is relevant to assessing the need and the urgency of the RFS
• Works with Business/Technology Owners to ensure that the technical, functional and non-functional requirements are aligned with the business needs.
• Educate requestors/sponsors to adhere to the existing process, manage improvements and act as primary entry point to initiate project request to IBM
• Create the RFS request and agree on target dates for the resulting SOW
• Track progress against agreed target dates and scope.
• Provide and maintain centralized recording of information to support the accessibility of RFS actors and customer senior management
• Monitor IBM SLA related to RFS and report breaches.
• Once SOW is provided, perform cost, scope and timing sanity check. Revert SOW to IBM in case correction is needed.
• Circulate SOW to internal customer stakeholders and ensure sign-offs are provided with respect of SOW validity dates
• Broker discussions with and between customer and IBM stakeholders in case of Statement of Work (SOW) misalignments with specified requirements, cost or timings
• Manage an audit trail on every RFS
• Handover of signed SOW to project management
• Monitor projects consumptions against budgets, provide approvals on requests for invoicing project charges and running costs
  
• Leadership and Developing Talent:
  • Sets direction for the team and builds capability on the team.
  • Leads the outsourced vendor with rigor and professionalism
  • Holds customer stakeholders accountable for their deliverables.
  • Guides people through changes.
  • Promotes innovative or improved methods to get the work done and implement best practices.

SKILLS

• Experience managing outsourced vendor contracts and more specifically projects with moderate level of value (benefit/cost), and moderate or lower level of complexity and uncertainty
• Intermediate to senior RFS (or RFP) management in a IT infrastructure context.
• Possesses working knowledge of SDLC, Agile delivery methodologies and ITIL
• Able to prepare quality reports and presentation materials

Others

• Language skills in English, both written and spoken is mandatory; French would be an asset;

Award & Others

• The applicants attention is drawn to the important role that the curriculum vitae plays in the evaluation.
• Curriculum vitae shall illustrate the specific skills relevant to this request.
• We would like to receive CVs of suitable candidates together with pricing quotations, based on a daily net rate including travel costs for the services described.
• Place of Work: 100% on-site in Luxembourg,
• Starting date: as soon as possible

Provider

infom consulting is an owner-managed business and consulting firm in Germany. The company supports large corporations and larger SMEs across Europe. Our IT experts are realising projects for the European Institutions, United Nations agencies, International Organisations and multinational companies across the EU.