Finance Systems Analyst
- Recruiter
- Michael Page Finance
- Location
-
England, London
London (Greater)London (Greater)
- Salary
- Negotiable
- Posted
- 22 May 2018
- Closes
- 30 May 2018
- Ref
- 13923630/001
- Job Title
- Accountant
- Category
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
My clients GFS Hub is dedicated to supporting the GFS solution including processes, system configuration, and integrations. This role is required to provide support of the users of the GFS solution, centred on NetSuite. The focus of the role will be dealing with support queries raised by users, through to completion.
Client Details
My client is a FTSE 250 company that is looking to hire a designated systems specialist to help support the GFS hub.
Description
- Provide 2nd line support and defect resolution for user issues within the GFS portfolio
- Manage the setup of new starters in NetSuite, including provision of roles
- Assisting users with access issues, password resets and role allocations
- Where relevant, allocate tickets to 3rd party vendor support and follow up to ensure timely resolution of issues
- Apply problem management to address underlying causes of recurring issues
- Educating/training users on using NetSuite, both through the website and the mobile app
- Creating end to end documentation for fixes/changes/improvements
- Deployment of changes in different environments
- Ad hoc tasks as requested by the Regional Support Lead
Profile
- Experience of supporting ERP systems and system users
- An understanding of financial processes and transactions
- Experience of managing support tickets / issue resolution to SLA's
- Experience of dealing with users across multiple countries
- Previous experience in a finance role would be an advantage
- Previous NetSuite experience would be an advantage
- Must have the right to work in the UK
- Incident/Service Request and ITIL Aware
Job Offer
An opportunity to join a FTSE 250 business and aid in the development of their GFS. Coupled with a very competitive salary and great benefits.