Head of Business Services

 

I am currently working with a fantastic multinational company based in Sussex who are currently recruiting for a Head of Business Services. Reporting directly to the Chief Information Officer this is a great opportunity to take ownership of the business service department whilst having access to senior management.

 

The division consists of operations departments, such as data management, collections, client services, facility management and business process management.

 

 

 

 

The demands of the job lie in its range of responsibilities, which includes all operations and facility management services within Europe, representing all functions within the management team, and heading up the process of international standardisation and harmonisation at a process level.

 

The Head of Business Services will manage the business services department and in accordance with operational policies and regulations and attain the quality, reliability and efficiency standards for business facilities and computerisation processes so that customer and employee satisfaction can be optimised in terms of business operations.

 

They key responsibilities of the Head of Business Services will include -

 

Staff performance

 

Coaches and guides employees in accordance with core values and objectives.

 

Strategic advice and implementation

 

Assesses trends and developments in the field of business services, identifies areas for improvement and develops alternative policy scenarios.

 

Departmental annual plan

 

Translates the Information & Operations Division's business plans into the required department objectives, taking into account the manageability of the results, existing and other collaboration agreements, and the available expertise within the department.

 

Stakeholder management

 

Initiates and maintains formal and informal contacts with various stakeholders within and beyond the group, with the aim of increasing expertise, profitability and collaboration.

 

Standards for processes and working methods

 

Monitors, analyses and evaluates department results and identifies improvement opportunities. Optimises processes and creates synergy benefits, taking into account risks, collaboration agreements and organisational objectives where applicable.

 

Customer excellence and delivery standards

 

Is responsible for the design, development and management of optimally performing end-to-end customer processes, taking into account a good balance between customer satisfaction and cost.

 

Reduced operational and other risks

 

Identifies and monitors operational risks and discusses bottlenecks with relevant stakeholders. Converts bottlenecks into improvement programmes, weighing up the benefits and necessities, and the organisation's work capacity in the process.

 

Purchasing advantage

 

Develops national and international category-specific purchasing strategies that suit the group's entrepreneurial landscape. Finds suitable vendors for specific needs, taking into account quality, speed and flexibility. Negotiates the pricing policy, services and logistics and the quality of these, while continually calling suppliers to account with respect to agreements made.

 

The ideal candidate will:

 

• Knowledge of business economics at university level.

• Knowledge of financial and process management (including programme and change management).

• Knowledge of international financial services, vision, strategy, objectives, structure and business processes, services portfolio, rules and regulations.

• Social skills for internal matters, such as giving strategic advice to management and the management team, leading a team that operates internationally, and managing cultural differences.

• Social skills for external matters, such as building and maintaining mutually beneficial relationships with clients, supervisory authorities and other stakeholders.

• Writing proficiency for drawing up strategic recommendations, annual plans and accountability reports.

• Around 12 years of experience with a financial service provider that operates internationally, of which 7 years must be management experience.

• Speaks English and one other modern language (German or French).