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Support Analyst

Basic job
Recruiter
Human Capital AG
Salary
Competitive
Location
Switzerland
Job term
Contract
Job hours
Full time

We are looking for a Support Analyst
 
Skills:
Strong Unix and SQL skills are a must.
C#, .NET, Sybase or Oracle database, Business Objects and Excel VBA development are very desirable.
Individuals must possess very strong verbal and written communication skills and be customer service orientated.
Candidates must be well organized, able to track several projects and items simultaneously and report back to affected parties on progress.
Candidates must be able to demonstrate project management skill utilized in previous roles, showing that they are able to execute a major initiative from beginning to end with minimal management oversight or direction.
Individuals will need to be able to run with a large project that is only vaguely defined in the beginning, locate sources of information on the subject, query those sources to learn about the current state of affairs, gather input from stakeholders on what needs to be delivered, and then use this information to make decisions about how to move forward with the project and draft a strategy.
 
Organisational Structure
The IT team is a dedicated application support and service delivery function of the top-ranked Research and Sales departments of our client. The team controls and regulates the production environment on behalf of Advisory management and users, as well as the Advisory IT development teams.
 
The role consists of providing Level 2 support to a proprietary suite of applications as a member of the team in Zurich. (The global team is located in New York, London, Zurich, Hong Kong and Sydney with a Level 1 desk in Singapore.) The team also manages a variety of IT projects, such as audits, workstation platform upgrades, infrastructure initiatives, problem management, and on-boarding of new applications.
 
 
Overall Responsibilities
 
Duties include, but are not limited to:
 
During support shifts, resolve day-to-day support issues from users, ensuring effective and timely resolution.
Monitor all systems throughout the day and investigate any alerts.
Manage serious incidents to resolution, including any IT investigation and business communication.
Draft and maintain application documentation for training and troubleshooting.
Manage departmental projects from beginning to end, possibly implementing on one's own or liaising with others of the team or department.
Oversee infrastructure change and ensure it is successfully implemented.
Deliver and coordinate release management activity in the Swiss secure zone
BlackBerry on-call weekend cover as part of the global team rotation
Covering infrastructure events / BCM tests over the weekend

Contact
Anyeko ARMBRUSTER
Posted
Reference
SA/CJ/HQ00004213
Duration
12 months

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NETWORK Support Engineer

Standard job
Recruiter
JOBG8
Salary
From £100,000 to £110,000 per year
Location
Chicago, United States, North America, Illinois
Job term
Permanent
Job hours
Full time

Network Support Engineer Fulltime Chicago, IL 100-110k plus bonus No third party resumes Local to the Chicago area. Major Financial firm is seeking a Network Support Engineer to design, implement and support the network infrastructure. Must have extensive troubleshooting, with heavy campus core routing and switching, along with WAN, LAN, MAN, VLAN, wireless, Firewalls, TCP/IP, QoS, Network Security, and support. Responsibilities: Provide daily level2 and 3 support for resolving network/security related issues. Troubleshooting new implementations, and serving as an escalation point to network support areas. Prepare and update network documentation including diagrams. Must be able to support a 24x7 production environment. Support, maintain, and monitor networking and security infrastructure and responsible for oversight of configuration and maintenance. Qualifications: 3-5 years. experience in supporting and troubleshooting complex networking environments. 2 years. experience in providing consulting to senior management on the use and selection of these technologies. Experience supporting remote networking environments within the US. Support experience with F5 LTM, GTM, and APM is a plus. Ability to troubleshoot VoIP problems is a plus Bachelors degree a preferred

Contact
Request Technology-Nancy Hammond
Posted
Reference
JS/43989949

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Application Support Analyst

Basic job
Recruiter
Wilson Orange Ltd
Salary
Competitive
Location
Farnborough
Job term
Permanent
Job hours
Full time

Job Title: Application Support Specialist
Location: Farnborough, Hampshire
Salary: £ Negotiable + Benefits


THE ROLE:

Software Support Specialist is required by our Hampshire client to work on an integrated business management software solution providing support to both end users and partners. This is a challenging and varied position that will suit a highly motivated Application Support Specialist who enjoys dealing with both partners and customers developers and investigating support issues, using their own initiative and resolving problems.

Main Responsibilities of the Application Support Specialist will include provision of the following: -

• Support to Solutions Marketplace members.
• Testing areas of products that may affect Solutions Marketplace programme members.
• Effective product and technical support to partners, developers and customers.
• Relevant developers documentation.
• Input to drive the development of the Solutions Marketplace programme.
• Solutions Marketplace accreditation training and workshops.

THE REQUIREMENTS:

The successful Application Support Specialist will have experience in most of the following areas:

• In-depth knowledge Accounting software products.
• Visual FoxPro.
• Visual Basic.
• Microsoft SQL Server.
• Customer support and customer care skills.
• Good working knowledge of Microsoft Windows.
• Excellent written and oral communications skills.
• Understanding of customer business requirements.
• Good problem solving skills.

In addition the Software Support Specialist will be a good team player with the ability to prioritise and organise workload whilst working in an unsupervised environment.

THE COMPANY

A leading supplier of accounting and business software to over 20,000 small and medium sized UK businesses. With 30 years experience, their software has grown from Single User accounting packages to multi user business management solutions. An aggressive development strategy means that their product set will continue be at the forefront of the accounting and business software arena for many years to come.

Contact
Paul Griffiths
Posted
Reference
ASA-Farn

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Senior TRADING APPLICATIONS SUPPORT

Standard job
Recruiter
JOBG8
Salary
From £100,000 to £120,000 per year
Location
Illinois, North America, Chicago, United States
Job term
Permanent
Job hours
Full time

Sr. Trade Application Support Engineer Fulltime Chicago, IL 100-120k plus bonus No third party resumes Major trading firm is seeking a highly skilled and experienced Trade Application Support Engineer with industry experience supporting Back End trading applications. Responsibilities: Support, configure and troubleshoot multiple proprietary, Linux based trading applications. Handle daily administration of applications including, system monitoring, administration and upgrades. Design and manage implementation Perform application analysis, testing, log parsing to diagnose possible issues with systems. Qualifications: Must have 7-10yrs of trading application support. Must be supporting Back End trading applications in current role for trading firm. Must have Linux and SQL experience. Strong troubleshooting experience. Knowledge of trading exchanges and understanding of financial instruments a plus Strong understanding of machine and operating system architecture. Scripting language knowledge Shell, Python, Perl or Powershell.

Contact
Request Technology-Nancy Hammond
Posted
Reference
JS/43989956

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Technical Application Support Analyst

Standard job
Recruiter
JOBG8
Salary
From £59,122.08 to £73,792.92 per year
Location
Texas, United States, North America
Job term
Permanent
Job hours
Full time

Job Description : Diagnoses, resolves and documents application, database and other technology-related problems and their resolution in a timely and accurate fashion; identifies requirements and system solutions and provides end-users with issue resolution on a daily basis; provide 1st level application issue resolution including training and provides end users with systems specifications and instructions. Maintain the health of department applications and databases by monitoring performance issues and maintenance of databases including consulting with users to identify current operating procedures and to clarify system objectives; collaborating with other IT staff to meet objectives a to adhere to defined business requirements and statutes. Coordinates vendor upgrades with department management and IT groups; applies system upgrades and patches; maintains program customization details; facilitates process to ensure system continuity. Coordinates and performs installation of new computer hardware and software. Design, code, test, and implement custom SQL queries, Crystal Reports and SRSS reports to support ongoing statistical and reporting requirements. Performs desktop and server security audits, verifies system backup and recovery processes. Serve as a liaison between department, IT groups, vendors, and Commissioners Court to establish and maintain working relationships and seek solutions to technology issues/problems and ensure compliance with County-wide standards. Job Requirements : Bachelor's Degree in Computer Science, MIS, Mathematics, Business, Engineering, or other related field. Minimum four (4) years related work experience in application database support or server support in a SQL.� Extensive knowledge of SQL relational databases, Client Server concepts, application support standards and database requirements for high availability, multi-function environments. Ability to effectively communicate both verbally and in writing, and establish and maintain effective working relationships with end users, department, IT groups, and vendors. Valid Texas driver's license and good driving record required. Must pass background check.� Prior experience with specific technology software desired depending on the department supported, such as Laboratory Information Management Systems and data elements; DEXIS (Digital Dental x-ray app/databases); Mentalix (Digital Fingerprint app/database); WASP Asset Inventory; Digital Radiography(app/database); Quick Scan.� On-call 24/7. Typically works in a standard office environment. To apply, visit our website.�Starting salary based on education and experience. EOE

Contact
Dallas County
Posted
Reference
JS-IRC59077

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Support Analyst (Perl, SQL)

Basic job
Recruiter
Quantica Technology Ltd
Salary
Competitive
Location
London
Job term
Permanent
Job hours
Full time

International Hedge Fund
£65,000 - £75,000, London

A global hedge fund based in London are seeking a strong Support Analyst to support a trading platform within a Quantitative Trading Firm. My client are seeking professionals with strong technical background for this role.

Successful candidates will be responsible for understanding, extending, monitoring, configuring, and troubleshooting a complex and distributed trading platform. We are looking for bright individuals who thrive in being in the middle of the action while seeking challenges beyond traditional IT.

Candidate will need to possess acute troubleshooting skills and a natural attention to details. To enjoy the challenges and rewards that this position offers, the candidate must be able to juggle multiple simultaneous critical tasks while keeping focused under high pressure.

Responsibilities:

- Handle configuration, testing, installation, monitoring of trading applications and back end processes of a complex trading platform
- Handle position or execution breaks and resolve them
- Work with other groups on resolving issues
- Handle numerous requests sent by users
- Communicate and follow-up with users
- Respond and resolve issues based on severity
- Identify ways to improve workflow processes for efficiency
- Develop and extend software tools which analyze, automate and monitor business processes

Requirements:

- Experience in querying large databases using SQL language
- Experience in Linux shell commands
- Ability to script in Perl
- Must be able to solve problems in a high pressure environment, prioritize tasks, and learn on the go
- Ability to understand complex systems and be in command of the details to provide solutions
- Excellent written and oral communication skills
- Results oriented, organized, and highly flexible

If this role is of interest, please send CVs to [contact details removed]

Contact
Sonia Kumar
Posted
Reference
54545444

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Designated Support Engineer (DSE)

Standard job
Recruiter
JOBG8
Salary
From £140,000 to £140,000 per year
Location
Australasia, New South Wales, Sydney, Australia
Job term
Permanent
Job hours
Full time

One of the fastest growing IT Security companies is seeking a Designated Support Engineer to join the well regarded Customer Support Team. Responsibilities Serve as first contact for technical support issues. Lead escalation response. Develop ongoing relationship with customer and become their advocate. Provide proactive guidance and encourage adoption and assist in deployment of new product releases. Collaborate with support management to orchestrate support response beyond the DSEs direct capability. Work with the field to develop sales activities. Required Qualifications and Skills 10+ years of related experience Demonstrated proficiency with security as it relates to several of the following: Intrusion Detection; Security tools and technologies; Firewall, VPN, IDS and related network security design and implementation; Strong endpoint security experience, including network design, implementation, and management; Microsoft Windows. Linux, Unix System administration, TCP/IP, DNS, and troubleshooting experience. C/C++, Java, Ruby experience. Network technologies (firewalls, routers, switches) and protocols (TCP/IP, DNS, LDAP etc.). Ability to communicate effectively both verbally and in writing with customers as well as with internal engineers. Ability to determine problems and deliver solutions with a high level of customer satisfaction. Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality, well organized, attention to detail. HTML, scripting and programming experience are desirable. Experience working with and supporting Fortune 500 companies. Ability to work effectively with minimum supervision. Must be proactive. Strong negotiation skills. Bachelor's Degree in Computer Science.

Contact
Green Light Australia
Posted
Reference
73275/JG94248

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Financial Reporting Support Specialist

Basic job
Recruiter
Biaars
Salary
Competitive
Location
Switzerland
Job term
Permanent
Job hours
Full time

Financial Reporting Support Specialist

Our client is a global financial services company currently recruiting for a Financial Reporting Specialist to provide day-to-day support and maintenance for the company financial reporting tools. This is a permanent position based at the Zurich office.

You will be responsible to performing enhancements and change requests to the existing systems as well as continuously improving the reporting systems and processes. You will also be supporting small projects and enhancements where you will be providing input where necessary and applying business analyst skills.

Key Requirements:

• Educated to degree level in a business administration or informatics equivalent field
• Over 2 years’ experience in a business support function (preferably with an international accounting firm or insurance company)
• Experience in SAP reporting either in implementations or as an end user
• SAP BEx Analyzer, BO Analysis for Office, other SAP BW application experience would be very useful
• Fluency in English essential (German would be advantageous)
• Strong communication and interpersonal skills

A full job description is available for the right candidate. For immediate consideration please apply with an up to date copy of your CV.

Biaars is an equal opportunities employer and acts as both and employment agency and employment business. Unfortunately we are only able to respond to successful applications.

Contact
Chris Majewski
Posted
Reference
FREP2013

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Production Support Manager

Standard job
Recruiter
JOBG8
Salary
From £57,000 to £69,000 per year
Location
Lancashire, United Kingdom, North West, Manchester, England
Job term
Permanent
Job hours
Full time

Production Support Manager Salary: �57,000 - �69,000 Location: Manchester City Centre Are you an experienced Production Support Manager with a passion for the day to day complexity of delivering IT services 24/7? Then why not join the Co-Operative Group in a new and exciting role where you can really make a difference! Lead the design, management and support of batch processing schedules to ensure batch processing is completed to meet processing deadlines and the availability of IT Services in line with agreed service hours Lead the design, management and support of bulk printing forms to deliver cost effective services consistent with customer requirements and to meet the daily Lead the development, build and operational proving of all new Mainframe based job schedules and JCL Performs the role of Process Manager for batch management and the role of IT Service Owner for Batch and Print Management and conducts reviews with internal customers for feedback and the identification of issues and opportunities that can drive improvements in customer service This is an exciting opportunity to be involved in creating a centralised capability and raising the profile of Production Support across the wider Group IT estate. Leading a team of about 40, you will be responsible for leading and managing a cost effective and fit for purpose Production Support capability, ensuring various processing deadlines are met. You will be responsible for creating a culture of collaboration and best practice, building a proactive service centric culture across Production Support to drive continual service improvement of the processes and tools that will improve quality and reliability of production processing. To do this successfully you will need: Extensive experience of leading and managing Production Support functions covering enterprise wide technologies Proven expertise in leading service and ITIL process improvement activities within an IT operational environment which resulted in improved efficiency, performance and financial benefit Experience of batch management to reduce the processing time of critical batch windows to protect service and provide greater recovery time from batch failures. Good technical background of job scheduling systems and features to understand how these support the business Leadership and people management skills and an ability to build recruit and develop a high performing operational team. Strong communication and influencing skills for dealing with internal management and teams, liaison with business partners and customers and external IT suppliers If you are an experienced Production Manager, with a genuine passion for service excellence, we can offer you great benefits and development opportunities. Have you got the desire to see the business flourish? Then why not grow your career in a unique organisation that is growing too? For external candidates, as part of our pre-engagement screening we carry out credit reference and electoral roll searches with credit reference agencies on all your addresses over the last 3 years, to review information relating to bankruptcies, delinquencies, defaults and fraudulent activity. A footprint will not be left on your credit history. 'The Co-operative Group reserves the right to cease any advertising prior to the published closing date for a role that receives a high number of applications'

Contact
Co-op Group
Posted
Reference
JS-C19537

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Head of Decision Support

Basic job
Recruiter
Robertson Bell
Salary
From £55,000 to £60,000 per year
Location
London
Job term
Contract
Job hours
Full time

Our client is a leading national charity who are undergoing an exciting period of change and improvement within their overall business including the finance function. This is a highly commercial finance role and key responsibilities include: providing in depth financial analysis to support decision making across the organisation; lead of financial planning, budgeting and forecasting; lead a team of financial analysts and finance business partners; provide a strong costing and pricing service to support managers in contract negotiations with finders and suppliers; ensure margins and profitability of services are reviewed and maintained. This role will suit a qualified accountant who has strong experience in a commercial finance role. This experience could have been gained either in the not for profit or private sector. Strong interpersonal skills are an absolute must to enable you to communicate effectively with senior management in both the written word and verbal presentations. Some exposure to managing staff effectively is also important. You should also have worked within an organisation with a reasonable level of complexity to it. There is a possibility that this role could become permanent although you do not necessarily need to be interested in this in order to apply. This role may close early so do not delay in applying.

Contact
Stuart Bell
Posted
Reference
RB462

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