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Head of Trading Support - Multichannel

Standard job
Recruiter
JOBG8
Salary
Competitive
Location
London
Job term
Permanent
Job hours
Full time

Lead the Multichannel Insight and Optimisation team to drive commercial decision making across the Multichannel directorate but specifically focused on improving trading. Working closely with Trading teams to ensure data is driving their commercial decision making process through use of analytics, surveys, ratings & reviews and other forms of customer feedback. Working closely with UX & Online Production teams to ensure we are optimising the customer journey through A/B & MVT testing, managing onsite search and our recommendations engines. Responsible for an Insight and Optimisation Strategy with a transparent roadmap of prioritised deliverables. Run a detailed MVT programme to recommend functional changes with prioritised business cases.
Lead the Multi Channel operational support team to provide a high quality, efficient support service to the Multichannel team, delivering within agreed SLA's and to agreed budgets Manage the day-to-day operational support relationship with our IS partner. Work closely with the IT Service Delivery, Support, Infrastructure and Development teams to ensure a seamless and high quality service is supplied both internally to the Multi Channel team and externally to our digital customers Maintain and develop an operating model that scales to business needs efficiently and effectively, operates within commercial parameters, ensures continuous high level of service and experience for our customers Ensure all Multi Channel systems and processes are thoroughly documented, and drive the continuous improvement of these processes to optimise service levels and minimise cost Manage and optimise a set of SLAs, with key suppliers and mould these into a single, unified service delivered to the Multi Channel team
Effectively manage and negotiate with 3rd parties for the provision of services that either replace or supplement internal resource Work closely with the Multi Channel team to understand current issues and ongoing requirements Direct and influence senior management on key operational areas to drive efficiencies within the Multichannel operating & functional model Manage and develop the team, providing direction and support for personal development. Provide operational knowledge, practical support & analysis reports for Multichannel projects
Extensive operations support experience, gained within a high profile successful corporate environment. Extensive experience of data reporting & analytics solutions. Senior, strategic experience of management, and leadership and driving change/ optimisation in a complex enterprise, preferably in a high-growth environment Experience of managing large cross-functional projects Extensive experience of enterprise-scale ecommerce operations Excellent written and verbal communication and presentation skills Good appreciation of financial management and budget control Good understanding of the operational issues and how to optimise/reduce costs Ability to think strategically but also to operate & implement tactically Pragmatic about method, but highly delivery-oriented


. Date posted: 29/07/2014

Contact
House of Fraser
Posted
Reference
HO100004

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Head of POS Support

Standard job
Recruiter
JOBG8
Salary
Competitive
Location
London
Job term
Permanent
Job hours
Full time

Job Title: Head of POS Support
Contract Type: Permanent
Job Purpose
The Head of European POS Support is responsible for leading a support team to service all merchants requiring assistance with POS terminals, POS terminal management and integrated till systems. The Head of POS Support will ensure that procedures are documented and that the POS Support team perform to a high level within agreed SLA?s. The Head of POS Support will be the escalation point for the POS Support Team to deal with any technical issues or difficult cases.
Key Result Areas
1. Ensure the POS Support Team have a set level of standards to adhere to in terms of merchant support.
2. Monitor and report on quantity of merchant queries as well as quality of response, including telephone and e-mail queries.
3. Administer and monitor quality of terminal checklists and standard of implementation.
4. Implement a stock management system for terminals and ensure that all terminals are accounted for by POS Support Team as well as Sales Support and Account Management.
5. Take responsibility for documenting, updating and communicating POS Support procedures to the POS Support Team, as well as Sales Support, Account Management and POS Development teams.
6. Lead by example in quality of merchant calls handled, terminal fixes and replacements administered.
7. Review errors, issues and complaints from merchants; assess tolerance levels, as well as implement root cause analysis and fixes to improve service levels. Targets for tolerance of errors should be implemented and SLA?s should be routinely assessed and adjusted as appropriate.
8. Set out communication plans with POS Development Team, Customer Services, and Sales.
9. Develop and administer an agreed rolling POS upgrade plan
10. Develop a pan EU POS support network using internal and/or external resources as appropriate to meet the needs and standards required to support the network.
11. Manage the relationships with any external suppliers
12. Be fully familiar and understand authority level and ultimate accountability of this role.
13. Participate in the Company?s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.
Principal Qualifications/Requirements:
Skills in PC applications, such as Excel and Word
Excellent working knowledge of terminal management systems
Key Skills and Experience
Excellent attention to detail and accuracy
High degree of autonomy/ability to work on own initiative
Ability to administer clear written and oral information & instructions
Good understanding of operating procedures
Excellent technical knowledge of POS terminals and maintenance of such
Prior experience of managing a team preferable
Brimstone is a specialist employment agency (permanent & interim) and as an employment business (temporary). Due to time constraints we can only reply to applications we are progressing with.

Contact
Brimstone Consulting
Posted
Reference
01714984

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Programme Support Manager

Basic job
Recruiter
Venn Group (Birmingham)
Salary
Competitive
Location
London
Qualifications
project manage, service redesign
Job term
Contract
Job hours
Full time

Contract Requirement

Programme Support Manager

A large Healthcare organisation based in London requires a Programme Support Manager who will support the Head of QIPP and the Head of Delivery & Performance.


Rate: Competitive daily rate
Length: 3 months initially
Car required

The successful candidate will be expected to:
* Co-Chair the Weekly PMO Meeting in the absence of the Head of QIPP
* Manage the Agenda & Action Log for the PMO Meeting in the absence of the Head of QIPP
* Attend meetings and produce reports as needed for the PMO Function
* Produce the NHSE Assurance Slide Deck, SaHF Report and other reports as appropriate
* Help to support existing schemes to ensure they deliver to time and to scale
* Help to identify additional schemes to ensure the targets for the organisation are met
* Lead on specific programmes
* Representing the organisation at meetings as appropriate
* Provide support to Commissioning and Clinical Managers for PM3 Preparing the Shared Areas of Work Agenda and updating the Action Log
* Organise Task & Finish Group Meetings for the SAOW

Candidates should have the following:
* Extensive NHS experience
* Significant Project Management and Service Redesign experience

If you are available and interested in the position, please call Josh McLeod or Karen Forgie on [contact details removed] and send your CV to [contact details removed] or [contact details removed] .

Contact
06 Adam Britton - TIA2
Posted
Reference
6229380

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Decision Support Planning Manager

Basic job
Recruiter
Communicate
Salary
From £70,000 to £75,000 per year + +bonus
Location
London
Qualifications
ACA, ACCA, CIMA
Job term
Permanent
Job hours
Full time

One of the leading innovators in the telecoms industry is currently seeking a high-calibre Decision Support Planning Manager to join on a permanent basis in this fun and fast placed company that is rapidly expanding. Reporting into an exceptionally well-respected Head of Decision Support the successful candidate will be responsible for business planning and working with senior management to identify both financial and other relevant data needed to support planning and budget activity.

The ideal candidate will be a qualified accountant with 5 years post qualified experience. They will have multiple years experience in building and managing a Cognos Planning tool and have experience working in a challenging, high pressured environments within a large company. They will have strong analytical and problem solving skills with a desire to work in a commercial finance environment.

You will be bright and personable, a strong and confident communicator with the ability to drive the desired outcome. You will be a proactive, self-motivated individual with the ability to anticipate the needs of the business.

This is a high-profile role with Board-level exposure. Candidates must tick all of the above boxes and must fall into the “exceptional” bracket. If this sounds like you, please apply immediately to be considered!

Contact
Abigail Metcalfe
Posted
Reference
AM25/14-DSPM

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FUNDS PROFESSIONAL SUPPORT LAWYER

Basic job
Recruiter
Lipson Lloyd - Jones PSL
Salary
From £65,000 to £105,000 per year
Location
The City
Job term
Permanent
Job hours
Full time

Fantastic opportunity for a funds specialist to move in to an established and valued professional support role with a premier firm. This position could suit someone interested in making their first PSL move or an experienced PSL looking to develop the professional support function at a senior level. Full time preferred, four days considered.

The Role

The regulation of the financial services industry is undergoing rapid change, so this is an exciting opportunity to make your mark in a PSL function. The regulatory and funds team currently has 3 PSLs and this vacancy is replacing a senior PSL and is to focus on Funds.

Duties will involve
-Regulatory and legal developments, including liaising with other parts of the firm. This includes identifying, assimilating and disseminating relevant current awareness.

-Training

-Providing added value to clients such as briefings, seminars, training and client contact

-Liaising with business development colleagues



About You

You should have excellent technical skills and extensive (ideally 5pqe+) experience of dealing with legal issues in the asset management / funds arena. This experience should also include familiarity with the international, European and UK regulatory frameworks. You must be able to demonstrate energy and enthusiasm for a PSL role and although previous experience as a PSL is not essential, experience of deliverying know-how to lawyers is advantageous.

ABOUT THE PSL TEAM

For the past 14 years LLJ’s specialist PSL team, the UK’s first, has been supplying the UK leading law firms and in-house departments with PSL professionals. Our depth of expertise and professionalism ensures each candidate a personal and committed approach.

We aim to respond to all applications within two working days. If we have not contacted you within this time frame your application has been unsuccessful and your details have not been retained. Please apply for any other positions that you may see in the future.

Please note our advertisements use PQE levels purely as a guide to the minimum level of experience required. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfill this kind of work.

Contact
Shelley Carr
Posted
Reference
56674

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*ENERGY PROFESSIONAL SUPPORT LAWYER*

Basic job
Recruiter
Lipson Lloyd - Jones PSL
Salary
From £75,000 to £85,000 per year
Location
London
Job term
Permanent
Job hours
Full time

Rare opportunity to make your mark as an energy specialist focussing on current awareness for clients. This role requires in depth experience of both the oil and gas and utility sectors. Full time preferred, 4 days a week considered.



THE ROLE

You will be the sole energy PSL in the team and will focus on developing and launching a current awareness product covering key law developments in the UK. Current awareness will include updates on legislation, policy and case reports. As the role develops, you may work on other energy sector related projects.



ABOUT YOU

The ideal candidate will have a minimum of 5pqe specialising in energy law gained in the UK. You must have strong technical legal skills, including an understanding of upstream and downstream oil and gas; renewables; the electricity market; nuclear power; alternative energy (including shale); power purchase agreements and similar contracts; and the financing and procurement of energy projects. You may currently be a PSL, or working in private practice, in house or for a government department. In additiion to your technical skills, you must have a passion for energy law and the ability to communicate your expertise in clear, practical, accessible written articles.

ABOUT THE PSL TEAM

For the past 14 years LLJ’s specialist PSL team, the UK’s first, has been supplying the UK leading law firms and in-house departments with PSL professionals. Our depth of expertise and professionalism ensures each candidate a personal and committed approach.

We aim to respond to all applications within two working days. If we have not contacted you within this time frame your application has been unsuccessful and your details have not been retained. Please apply for any other positions that you may see in the future.

Please note our advertisements use PQE levels purely as a guide to the minimum level of experience required. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfill this kind of work.

Contact
Shelley Carr
Posted
Reference
57026a

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Professional Support Manager, Surrey

Basic job
Recruiter
Badenoch & Clark
Salary
From £65,000 to £70,000 per year
Location
Surrey
Job term
Permanent
Job hours
Full time

The successful candidate will be a qualified solicitor, commercially minded and may already be a PSL lawyer working in private practice or a commercial lawyer with experience in knowledge management and looking for a move in-house and taking on a professional support role. The successful candidate will be pragmatic and have experience in and be confident with influencing senior stakeholders. An excellent command of MS Office and MI/Project Management systems are essential as is strong project management skills. Experience leading a team in a challenging, fast pace environment is preferred but not essential.

This is an exciting opportunity for an individual who is seeking a role with high visibility, working with senior level executives and with the chance to establish a new position using their own ideas and knowledge.


[contact details removed] - Let's find the career that connects with your life.Badenoch & Clark is acting as an Employment Agency in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.

Contact
Natalie Spence
Posted
Reference
452690

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Professional Support Lawyer (PSL)

Standard job
Recruiter
DAC Beachcroft LLP
Salary
Competitive
Location
London
Job term
Permanent
Job hours
Full time

With over 2,300 people, DAC Beachcroft combines one of the most comprehensive UK legal networks with coverage across Europe, Latin America, North America and Asia-Pacific. We provide a full service claims, transactional, commercial, risk and advisory capability. We work with clients in a select range of industry sectors and are market leaders in health, insurance and real estate. We are agile, progressive and easy to engage with.

We are committed to supporting the communities where we operate through charitable giving, pro bono work and programmes such as those operated by Business in the Community and The Prince's Trust.

Chambers UK, A Client's Guide to the Legal Profession 2014, recognised more than half of our UK partners as leaders in their field and we hold 126 listings in total.

In Legal 500 2013, a clients' guide to the UK Legal Profession, the firm received a tier 1 ranking for 30 of its practice areas across the UK and 72 rankings in 40 separate practice areas. The firm is also recognised in Chambers Asia Pacific, Chambers and Legal 500 Europe and Latin America for its international capabilities with 51 additional international leading lawyers listed.

DAC Beachcroft holds certification under ISO9001, the quality assurance standard and ISO27001, the information security standard, and DAC Beachcroft LLP is the largest law firm in the country to hold a Gold Investors in People award.

For more information, please visit [contact details removed]

The Team:

The PSL will work across the London Insurance, Commercial Dispute Resolution and Construction groups, all of which form part of the firm's Global London Group.

The London Insurance Group deals with high-value, complex claims and policy wordings disputes (frequently with an international flavour) for London Market and International insurance companies and syndicates.

The Group’s expertise spans virtually all insurance service lines: property, construction, engineering, energy (on and offshore), marine, product liability and recall, public liability, environmental liability, professional indemnity, financial institutions, directors' and officers' liability, cyber liability and other financial lines, reinsurance and insurance regulation. The Group advises on policy wordings, insurance coverage and reinsurance disputes, and complex, high-value claims (defence and recovery actions).

The London Commercial Dispute Resolution team is based across our Minster Court and Fetter Lane offices. It carries out a wide range of business dispute related work involving contractual claims; economic torts; shareholder/company disputes; fraud; corporate/commercial law and regulatory issues involving financial institutions and accountants.

The Role

Know-how and precedents
• Develops and maintains procedures and systems for contributing, sharing, and storing knowledge/documents.
• Drafts and maintains precedents and guidance to support fee earners.
• Produces weekly internal updates to the relevant service lines.
• Produces monthly and annual internal and external support material.
• Prepares/ supports/ delivers ad hoc presentations internally and externally.
• Carries out ad hoc research tasks e.g. analysis of new law and practice; monitors cases.
• Creates and maintains the service line intranet pages.

Training

• Supports Learning & Development in arranging appropriate internal/external training for the practice groups across locations through updates, email alerts, seminars and workshops.
• Mentors and assists members of the department to enhance technical legal knowledge.
• Involved in the production and delivery of internal legal technical training e.g. CPD programmes.
• Liaison with Training Reps in our international offices

Marketing and Business Development

• Supports the maintenance and development of client relationships through dissemination of knowledge and know-how.
• Drafts text/articles for publication in the trade press and other publications e.g. text books.
• Drafts and publishes alerts.
• Provides technical input & support on bids.
• Delivers and/or assists in the preparation of client seminars.
• Contributes to profile raising and thought leadership pieces for the service lines.
• Collaborates on projects with our international offices.

Firm

• Understands firm wide strategies and helps align the service lines to these.
• Builds an awareness of the firm's other services through effective networks and research.
• Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one global team and brand.
• Operates in the best interests of the firm at all times internally and externally.

The Person

We are looking for a practising solicitor or existing Professional Support Lawyer with, ideally, at least 4+ years PQE and extensive expertise in commercial and insurance dispute resolution and regulation as described in the section on "The Team" above. Experience in the fields of commercial litigation (financial institutions), D&O/cyber, energy or marine/aviation/transport would be particularly useful.

Key skills include:

• Maintains up to date knowledge of legal developments and case law in relevant market and industry sector.
• Drives knowledge management and marketing initiatives.
• Maintains awareness of external market conditions affecting the firm and its clients.
• Maintains awareness of service lines and internal management structures nationally.
• Demonstrates and develops excellent technical expertise.
• Demonstrates strong analytical and problem solving skills.
• Well-developed presentation skills in respect to all types of training activity (including one-to-one coaching, workshops and lecturing to wider groups).
• Works independently with minimal supervision, but happy to work as part of a team.
• Flexibility to work across different service lines.
• Good organisational skills.
• Shows sound judgement in decision making, focused on client and case needs.

Contact
Anthony May
Posted
Reference
22792

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Litigation Support Analyst

Basic job
Recruiter
Career Legal, Doc Review
Salary
From £12,000 to £750,000 per year
Location
London
Job term
Permanent
Job hours
Full time

We have a unique opportunity with a top city law firm that is looking for a Senior Litigation Support Analyst to assist Partners and the Litigation team in leading the entire e-discovery process from start to finish for large scale international cases. This is a fantastic Litigation Support role and will require somebody that is well organised who can multi-task when working on a number of different projects at the same time.

Key responsibilities will include the below –
Take full responsibility in providing your technical expertise to support other lawyers in the department
Advise the Litigation department with your knowledge on every stage of the e-discovery cycle
Communicating important updates to Associates and Partners in the Litigation department regarding workflow
Be the expert in all systems used by the team, including training others in e-discovery software when required
Take ownership and lead Litigation Support projects from start to finish
Liaise with clients and vendors on a daily basis
Develop and manage others in the Litigation Support team

Candidates will need to have experience of managing large e-discovery projects, preferably in a law firm but those who have experience with a 3rd party vendor will also be considered. The successful candidate will need to be used to working in a client facing role and managing some of the most important projects in the Firm.


IMPORTANT NOTICE
It is Career Legal’s policy, as a matter of courtesy to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained.

Please apply for any other position that you may see in the future. Thank you.

Career Legal is a Recruitment Agency and is advertising this vacancy on behalf of one of its Clients.

With regard to level, this requirement is a guide, and candidates with other levels of experience who believe they have the required skill set are encouraged to apply.

Contact
Bav Patel
Posted
Reference
BP13983

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Decision Support Manager

Basic job
Recruiter
Cedar
Salary
From £70,000 to £70,000 per year + benefits
Location
Central London
Qualifications
ACA / ACCA / CIMA
Job term
Permanent
Job hours
Full time

Rapidly growing, SME international success story with high profile backing has created the new position of Decision Support Manager. Directly supporting the COO and CTO, you will provide strategic analysis and recommendations, drive revenue growth, key input into group business plans, challenge assumptions, review investment proposals, new product development support, new market launches. An exceptional communicator with high levels of intellectual horsepower, you will be a qualified accountant with a proven track record of business partnering senior management teams. Experience of partnering software development teams whilst not essential would be advantageous.

Contact
Kieran Mouser
Posted
Reference
1403-17

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