Associate Director, CRM Architecture (Salesforce) - Minnetonka, MN

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

As Associate Director, CRM Architecture, your ability to think and plan strategically while solving immediate business problems impacting our providers will play a pivotal role in understanding and shaping UnitedHealthcare's evolving provider experience.

In this dynamic leadership role, you will support and drive the creation of CRM strategy to enhance Provider Experience. You will work with senior Business and technology leaders to articulate business problems, help build business cases and help define and guide the technology direction. You will be responsible for the development, communication and implementation of the organization's technology architecture and applications plan, including the components required to support it and in the integration of corporate and business architecture and applications. You will help guide solution and technical architectures for portfolio of CRM programs leveraging human - centered design principles and ultimately bringing an outside - in perspective to the provider experience.

Primary Responsibilities:

* Partner with business stakeholders to create, design and drive the CRM strategy and roadmap to improve provider experience
* Working with other Portfolio and Technology architects to create CRM architecture vision and consolidated architecture roadmap, document current state technology, develop target state architecture and corresponding transitional architectures
* Work with key business areas to help build business case for adoption and migration to CRM
* Facilitate sessions to business and technology leaders to groom program backlog, evaluate business and technical requirements and prioritize capabilities
* Align cross - functional teams to business strategies & priorities. Guide and provider direction and clarity to delivery team

Required Qualifications:

* 7+ years of professional IT experience in a large, enterprise environment
* Hands - on experience with Salesforce Development (Force.com, Apex, Visual Force, Lightning)
* Hands - on experience with integration technologies into and from Salesforce using tools such as Mulesoft, Informatica, Talend, etc.
* Strong knowledge and understanding of SOA and Micro services Architectures
* Strong understanding with one or more of consumer technologies such as IBM Interact, Marketing Cloud, Adobe Experience Manager, Relational Databases, Big Data Technologies and / or Call Center Technologies
* Strong organizational skills, ability to be self - directed and work independently, and demonstrated ability overcoming obstacles to deliver on deadline is a must
* Team player with a positive attitude who thrives in a collaborative work environment

Preferred Qualifications:

* Experience with developing web services (REST / SOAP), API Gateways (Layer 7), etc.
* Health care industry experience
* Experience in Consumer or Provider Experience
* Ability to think strategically and act tactically with a sense of urgency
* Balance of technology and business knowledge with strong communication skills

Careers with United Healthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture- United Healthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Associate Director, CRM Architecture, Salesforce, Minnetonka, MN, Minnetonka,

the BACH_a33d1a